Hi guys

I'm not an expert with get_iplayer so please bear with me.

I used to use version 2.97 on windows 7, which worked fine.

After installing windows 10, and get_iplayer 3.12, I get a load of warnings:

WARNING: Failed to download schedule page (a long list of these)

When I type get_iplayer --pid=b087vhpv for example, I get:

WARNING: Failed to download JSON PID info: http://www.bbc.co.uk/programmes/b087vhpv.json
WARNING: Could not determine PID type (b087vhpv). Trying to record PID directly.
Matches:
INFO: 0 matching programmes
WARNING: Could not download programme metadata from http://www.bbc.co.uk/programmes/b087vhpv.json
ERROR: Failed to get version PID metadata from iPlayer site (JSON)

Any ideas? Thanks in advance.

I had that exact same error recently. See here - https://forums.squarepenguin.co.uk/showt...p?tid=1635

The issue was that Kaspersky was blocking Perl. Check your anti-virus isn't doing the same.

(16-01-2018, 06:58 PM)I had that exact same error recently. See here - https://forums.squarepenguin.co.uk/showt...p?tid=1635

The issue was that Kaspersky was blocking Perl. Check your anti-virus isn't doing the same.

Thanks for the reply.

I had ESET installed on windows 7 and it worked fine, why would it be different on win10?

Also I have tried without the ESET installed, it's still not working.

Any more ideas?

(17-01-2018, 10:17 AM)I had ESET installed on windows 7 and it worked fine, why would it be different on win10?

Because it's a completely different operating system.

Quote:Any more ideas?

There is a very detailed post on this forum explaining steps to take when encountering an issue. It's linked in a lot of places. You can find it here:

https://forums.squarepenguin.co.uk/thread-706.html

Please follow ALL the steps meticulously.

If you require further clarification on making a log file then you can find that here:

https://forums.squarepenguin.co.uk/threa...ml#pid7024

(17-01-2018, 07:50 PM)Wrote: [ -> ]

(17-01-2018, 10:17 AM)I had ESET installed on windows 7 and it worked fine, why would it be different on win10?

Because it's a completely different operating system.

Quote:Any more ideas?

There is a very detailed post on this forum explaining steps to take when encountering an issue. It's linked in a lot of places. You can find it here:

https://forums.squarepenguin.co.uk/thread-706.html

Please follow ALL the steps meticulously.

If you require further clarification on making a log file then you can find that here:

https://forums.squarepenguin.co.uk/threa...ml#pid7024

Thanks for your response. Apologies for my ignorance, I am following the guide steps this time, so here goes:

1. I'm expecting to be able to download a programme by the PID, instead the programme does not download.

2. get_iplayer version: 3.12.0

3. Windows 10 version 1607, (also tried 1709)

4. This is the command I'm using: get_iplayer --pid=p05t6btv

5. The programme is called "Plastic Surgery Capital of the World", the URL is: https://www.bbc.co.uk/iplayer/episode/p0...-the-world, it's only 1 episode and not a series.

6. U:\>get_iplayer --pid=p05t6btv
get_iplayer 3.12.0, Copyright (C) 2008-2010 Phil Lewis
This program comes with ABSOLUTELY NO WARRANTY; for details use --warranty.
This is free software, and you are welcome to redistribute it under certain
conditions; use --conditions for details.


WARNING: Failed to download JSON PID info: http://www.bbc.co.uk/programmes/p05t6btv.json
WARNING: Could not determine PID type (p05t6btv). Trying to record PID directly.
Matches:
INFO: 0 matching programmes
WARNING: Could not download programme metadata from http://www.bbc.co.uk/programmes/p05t6btv.json
ERROR: Failed to get version PID metadata from iPlayer site (JSON)
WARNING: No programmes are available for this PID with version(s): default

7. When I try this it says "Access is denied."

Quote:7. When I try this it says "Access is denied."

Did you remove %USERNAME% from the example command? That's not a placeholder, it's there to select your home folder. If you didn't, change the path to a location your user has access to, like the desktop or something.

(19-01-2018, 11:17 PM)7. When I try this it says "Access is denied."

Did you remove %USERNAME% from the example command? That's not a placeholder, it's there to select your home folder. If you didn't, change the path to a location your user has access to, like the desktop or something.
Thank you.

Here is the log:

Output log.txt

So you actually just copy and pasted the example command instead of using the pid you're having trouble with and appending the required arguments to create the log.

This is explained in the paragraph before the example command.

That said, there's enough there to see enough of what's going on.

What ISP are you using to connect to iPlayer? You can actually go to the iPlayer site itself and play a programme without any problem?

I ask because the IP address you're using to comment here suggests you're sat behind an ISP that provides education services, so I wouldn't be surprised if iPlayer was blocked on that network.

(22-01-2018, 01:50 PM)So you actually just copy and pasted the example command instead of using the pid you're having trouble with and appending the required arguments to create the log.

This is explained in the paragraph before the example command.

That said, there's enough there to see enough of what's going on.

What ISP are you using to connect to iPlayer? You can actually go to the iPlayer site itself and play a programme without any problem?

I ask because the IP address you're using to comment here suggests you're sat behind an ISP that provides education services, so I wouldn't be surprised if iPlayer was blocked on that network.

Apologies for my stupidity.

The error is the same with all the PIDs as I cannot access anything.

The ISP is RM Education going through Virgin. But yes getting to the iplayer site is no problem, and even playing the programmes isn't an issue.

Forgive my ignorance, but wouldn't iplayer not work on Windows 7 as well if it was blocked?

(22-01-2018, 03:13 PM)Forgive my ignorance, but wouldn't iplayer not work on Windows 7 as well if it was blocked?

I read from you mentioning you used to use version 2.97 on Win 7 that that would have been some time ago as that's quite an old version of get_iplayer.

If you are currently able to use get_iplayer on a Win 7 machine but not the Win 10 one then that would point to something peculiar to that particular Win 10 machine. Nothing from the log says what that might be as far as I can see, other than showing that some component or get_iplayer/network access is being blocked.

Most commonly this is caused by a firewall rule or anti-virus, sometimes the anti virus blocks the installation of certain components during the install process but gives no indication it's done this. Other times various other programmes can change the PATH contents and a myriad of other things.

There's no specific advice I can give other than start from a known good state and then go from there, testing after each change.

get_iplayer certainly works on Win 10 so it indicates something unique to your particular setup which I can't predict.

(22-01-2018, 07:19 PM)Wrote: [ -> ]

(22-01-2018, 03:13 PM)Forgive my ignorance, but wouldn't iplayer not work on Windows 7 as well if it was blocked?

I read from you mentioning you used to use version 2.97 on Win 7 that that would have been some time ago as that's quite an old version of get_iplayer.

If you are currently able to use get_iplayer on a Win 7 machine but not the Win 10 one then that would point to something peculiar to that particular Win 10 machine. Nothing from the log says what that might be as far as I can see, other than showing that some component or get_iplayer/network access is being blocked.

Most commonly this is caused by a firewall rule or anti-virus, sometimes the anti virus blocks the installation of certain components during the install process but gives no indication it's done this. Other times various other programmes can change the PATH contents and a myriad of other things.

There's no specific advice I can give other than start from a known good state and then go from there, testing after each change.

get_iplayer certainly works on Win 10 so it indicates something unique to your particular setup which I can't predict.

Ok. Thank you for your assistance. I appreciate your help.