Hi all
Iâm running Win7 64bit, and only recently started to get these errors when I start up the program (screenshots below)
http://i.imgur.com/TjiyKAq.png
http://i.imgur.com/278RdJD.png
Iâve tried reinstalling get_iplayer using the auto installer, but no luck, it just wonât work. My perl.exe has the MD5 hash 4E341C9DE7A9C52A56DA9BD997BAC52B
Thanks in advance for any help
The checksum is OK. The error 5 suggests that access is denied to some resource, but offers no clue if it's a component required by perl.exe or a location used by get_iplayer. Since the problem only recently cropped up, the logical inference is that something you recently installed or reconfigured has done something naughty to your system. Any bells ringing?
A place to start would be to attempt to narrow down the problem a bit. Open a normal command prompt (not the Get_iPlayer shortcut in Start menu), then navigate to installation directory (C:\Program Files (x86)\get_iplayer). Once there, try to run
, with no arguments. If that fails, try to run
. If perl.exe runs when get_iplayer doesn't, that would tend to rule out any problems with DLL dependencies in the bundled version of Perl. You may also want to run
just to make sure a system library wasn't messed with, though that seems less likely.
If you're feeling energetic, you may want to try the ProcMon utility to monitor the activities of perl and get_iplayer during launch. It might reveal where access is being denied. Some basic instructions can be found here:
/reply...install-4/
The only change to those instructions are: a) set up your filter for Process Name = perl.exe rather than get_iplayer_setup_latest.exe; b) instead of running get_iplayer_setup_latest.exe, invoke the Get_iPlayer shortcut in the Start menu.
What were the results of those tests from the command prompt? And to confirm: You were trying to launch get_iplayer, not just perl.exe, when you generated the ProcMon log, right? Your log shows no evidence that any elements of get_iplayer itself were accessed. That would be the case if perl.exe can't initialise, but I want to be sure. AFAICT from your log, perl.exe can access its supporting libraries OK, so that doesn't seem to be the problem.
I would definitely try running get_iplayer with Avast disabled or removed. It wouldn't be the first time an antivirus package interfered with get_iplayer. Have a look at whatever logs or events Avast generates to see if there is any evidence it was messing around with perl or get_iplayer.
