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Unable to download since OS upgrade

user-1428

HI all, hope this is the correct place for this as Ive just joined the forum.
Ive had the Get iPlayer app on my Mac for quite a while and had no problems, but last week I had to do go back to factory setting on my MacBook Pro as the downloading of the new Sierra OS basically buggered my laptop up so I lost everything.
After successfully getting the computer back up and running and installing the new OS I re-installed get inlayer but now I can't download anything. I just get a box appear saying "Problem Unknown" "Submit a bug report...which I have by the way.
I restarted the computer to see if that works which it doesn't and I've un-installed the app and re-installed it but still o luck.
Please can someone help as I use the program quite abit

Thanks



user-2

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